At Aquarius Research Labs, we strive to ensure the highest level of quality and customer satisfaction. Due to the nature of our products, we have established the following policy for returns and refunds.

1. No Returns Policy

Due to the sensitive and specialized nature of our research products, we do not accept returns once an order has been shipped.

This policy is in place to maintain product integrity, safety, and compliance with industry standards.

2. Damaged or Incorrect Orders

If you receive a product that is:

  • Damaged during shipping
  • Incorrect (wrong item received)

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

After verification, we will:

  • Send a replacement product, or
  • Issue a refund/store credit (depending on the situation)

3. Order Cancellations

  • Orders can be canceled only before they are processed or shipped
  • Once an order has been dispatched, it cannot be canceled

4. Refund Eligibility

Refunds may be issued under the following conditions:

  • Product is out of stock after purchase
  • Order cannot be fulfilled
  • Verified issue with the order (damage or incorrect item)

Approved refunds will be processed within 5–10 business days via the original payment method.

5. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Change of mind after purchase
  • Incorrect address provided by the customer
  • Failed delivery attempts
  • Misuse of products

6. Shipping Responsibility

Customers are responsible for:

  • Providing accurate shipping information
  • Ensuring availability to receive the package

We are not responsible for delays caused by courier services or customs.

7. Research Use Disclaimer

All products sold by Aquarius Research Labs are strictly intended for research purposes only.

They are not for human consumption and should be handled only by qualified professionals.

8. Contact Us

For any issues related to your order, please contact us:

Aquarius Research Labs
Email: info@aquariusresearchlabs.ca